WE’RE HERE TO HELP

CALL US! (877) 323 - 4665

For help scheduling your projects or general questions give us a call!

EMAIL US

Email a Customer Experience Representative. We’ll respond within 24 hours.

LIVE CHAT

Chat with a Customer Experience representative. Available Monday-Friday 9am - 6pm.

POPULAR QUESTIONS

  • What’s included in every job?

    Your final price includes the cost for labor, tax where applicable, tip and the paint (if we are supplying it).

  • Do I need to get paint or any supplies?

    Nope! We will come with all necessary supplies, including ladders. If you purchase paint through us, we’ll bring that with us, too.

  • How do I choose my color?

    We have a color gallery on our website with all colors available for your choosing. Feel free to visit your local paint store for a closer look or give us a call and we can provide a free over-the-phone color consultation!

TRUST & SAFETY

  • Are Paintzen painters insured?

    Yes, all paint crews have general liability insurance, and Paintzen provides Workers Compensation for all painters.

  • Where do you find your painters?

    Each city’s general manager is responsible for adding new paint crews to our platform. Each crew is subcontracted and undergoes a full background check before being onboarded.

  • How are crews assigned to jobs?

    Each city’s general manager assigns crews to jobs based on their availability and area of expertise.

  • What if I’m not totally happy with my paint job?

    We have a 100% Satisfaction Guarantee. If for any reason you don’t love your paint job, we will come back and fix it for you free of charge until you are happy.

BEFORE YOU BOOK

  • What’s included in every job?

    Your final price includes the cost for labor, tax where applicable, tip and the paint (if we are supplying it).

  • How does pricing work?

    We’ve used industry standards to determine how long it takes to paint a standard-sized room, and applied a dollar amount per hour. You will no longer need to worry about getting overcharged or scammed – pay for exactly what you are having done.

  • Do I need to get paint or any supplies?

    Nope! We will come with all necessary supplies, including ladders. If you purchase paint through us, we’ll bring that with us, too.

  • When can I book my paint job?

    Seven days a week. We have crews available every day, so book according to your schedule.

  • What happens if I need to cancel my paint job?

    You can cancel your paint job anytime up to 5 PM the day prior to your scheduled job with zero fees. If there is a last-minute cancellation on the morning of your scheduled job, you will lose your 10% deposit.

  • How far in advance do I need to book?

    We recommend booking 48 hours in advance to ensure paint can be ordered and any insurance documents can be coordinated.

PAINT

  • How do I choose my color?

    We have a color gallery on our website with all colors available for your choosing. Feel free to visit your local paint store for a closer look or give us a call and we can provide a free over-the-phone color consultation!

  • What is a paint finish?

    Paint finish refers to the amount of sheen in a paint. You can choose from a flat/matte, eggshell, semi-gloss, or glossy finish.

  • How many coats will Paintzen apply?

    We paint until there is full coverage. Whether that is one coat or three, we will keep painting until the wall is fully covered with paint.

  • Do you do wall repairs?

    While we always include basic prep work like filling nail holes, larger wall repairs are an option. We can provide custom quotes for wall repairs such as skim coating or drywall repair.

AFTER YOU BOOK

  • Can I change the details of my paint job?

    Yes, up until the day of the job! Call our main office at any time and one of our customer service representatives can update your work order.

Billing & Payment

  • How do I pay for my paint job?

    Pay securely online with any major credit card. 10% of payment is due upon booking, and the remaining 90% is paid the day your paint job begins.

  • Do I need to tip my painter?

    It is entirely up to you. The payment for your job includes a day rate for the paint crew and nothing additional is required, but feel free to use your judgement.