Paintzen Terms & Conditions

Effective Date: June 1, 2025

These Terms and Conditions (“Terms”) apply to any quote provided by Paintzen a division of Arch Painting, Inc. (“Paintzen,” “we,” or “us”).

Quote Production & Lead Time to Commencement

1. You can obtain a paint quote utilizing the online quote tool, Zenify, in as little as five (5) minutes.
2. We will commence work within five (5) business days of receipt of the deposit, subject to certain conditions and exclusions listed below;
   • Garage epoxy floor project or projects where homes were built pre-1978 and EPA lead precautions will be taken.
   • Customer’s availability and responsiveness to Paintzen calls, messages or other forms of communication.
   • Any “force majeure”, such as any circumstance beyond Paintzen’s reasonable control, including without prejudice to the generality of the foregoing, any act of God, act or regulation of any governmental authority, war or national emergency, accident, epidemic, fire, riot, or strike.

Quote Validity & Quote Accuracy

1. Your quote is valid for 30 days after the date you received the proposal email from Paintzen. After 30 days, your quote is subject to change.
2. Your quote is based on the accuracy of the information and/or scope provided by you.
3. If any dimensions or quantities within the scope of work or questions answered during the request for quotation provided by you, are found to be materially different, your quote may be subject to change. If you’re unsure of the rooms size or dimensions or are unsure of any of the questions or scope items, please provide your Project Coordinator with photos or a floorplan to confirm. — Upon arrival, if it is found that what you provided at the quotation stage is materially different and you do not want to pay for the additional costs, and if the agreed upon scope of works is not completed for whatever reason, we reserve the right to automatically charge a mobilization fee of $600.00. — If during the project, if it is found that what you provided during the quotation stage is materially different and you do not want to pay for the additional costs, we will only complete the scope of works as agreed or stop work and charge you for the works completed.
4. Unless specifically detailed in your quote the following items or services are excluded, and if required will be additional costs;

Interior Painting

• Excessive surface preparation
• Wall repairs including large holes, sheetrock replacement
• Wallpaper removal
• Additional coats
• Additional colors
• Scaffolding, lift or mobile platforms

Exterior Painting

• Painting of sheds, fences and decks
• Excessive surface preparation
• Dry rot repairs
• Cleaning of gutters
• Additional Coats
• Additional Colors
• Scaffolding, lift or mobile platforms
• Police details

Garage – Epoxy Floors

• Additional top coat of Polyaspartic
• Coating of stem walls
• Excessive surface prep if there is an existing coating on floor
• Excessive surface prep if floor is oil saturated and/or stained – specialty primer after grinding required

All project timelines are estimates.

Paintzen proposals are not priced for, nor include the required scope of works for new construction projects. If your project is new construction, please contact your Project Coordinator to make additional updates to your proposal.

Interior Painting Services

1. Your quote assumes that the surface conditions you provided are accurate. Paint-ready surface conditions are categorized as Great, Good, and Needs Repairs.

A surface is considered in “Great” condition when the room is like new and needs no repairs prior to painting.

A surface is considered “Good” when one or more surfaces to be painted will need additional preparation to be paint ready and when preparation requirements do not exceed the following:

• Patching in any number of nail holes (i.e. from hanging picture frames),
• repairing no more than 5 bolt holes (i.e. from mounting a TV, shelving, etc.), or
• smoothing out small, existing bumps.

A surface “Needs Repairs” when one or more surfaces to be painted will need additional preparation to be paint ready. Rooms that need repairs require custom pricing. Your Project Coordinator will work with you to determine the necessary repair work. Paintzen asks that customers provide photos in these instances to help with assessing damage including:

• Repairing over 5 bolt holes (i.e. from mounting a TV, shelving, etc.),
• Caulking along baseboards or other moldings, including but not limited to crown molding, door frames, wainscoting, and chair rails,
• Scraping and sanding uneven surfaces, peeling or chipping paint, or
• Repairing dents or cracks in walls
• Stains or discoloration due to water or fire damage
• Removal of wallpaper

If you need to make changes to the project parameters, please reach out to your Project Coordinator 48 hours prior to the start of your project. Any changes or mis categorizations to room conditions may impact your quote.

2. If the home was built pre-1978, we take all lead precautions per EPA standards.

3. If a surface and/or room you want to be painted is not listed in the scope of work, it is not priced in the quote. For example, if you would like to have the walls, baseboards, door frames, and doors painted but only see the walls listed, then baseboards, door frames, and doors are not included in the quote. Please contact your Project Coordinator to make any additional updates to your proposal.

4. Closets are not automatically included when a room is painted. If you want a closet painted and it isn’t listed in your scope of work, you will need to specify that to your Project Coordinator, who will update your quote.

5. Quotes assume standard closet size of no greater than 10 square feet. If your closet is a walk-in closet larger than 10 square feet, please contact your Project Coordinator to make additional updates to your proposal

6. This quote assumes that the surfaces in your home are currently painted in water-based paint. If you’re unsure, contact your Project Coordinator and they will assist you to help make that determination.

7. If there are areas that are stained, bare wood, metal, or painted in oil-based paint, contact your Project Coordinator to make proper adjustments to your scope. Paintzen will not be responsible for the quality of outcome if these conditions are not listed in the scope of work.

8. Paintzen does not typically prime surfaces. If the existing surfaces in your scope have dark or saturated paint and weren’t specified in the project scope, there will not be any additional priming done unless specified. If existing dark/saturated surfaces are not communicated to your Project Coordinator, Paintzen reserves the right to charge for the additional material and labor needed to cover the dark surface.

9. If you are supplying paint, all paint must be at the project site prior to the start of the job. If you are supplying a paint that is oil-based, faux finish, or specialty, you must inform your Project Coordinator prior to the start of the job as this may impact your quote. If the client-supplied paint materials run out prior to completion or if there is an insufficient amount to complete the project, Paintzen reserves the right to charge for added labor.

10. We recommend that any sentimental items or items of value be moved by the homeowner. If we are painting closets, please ensure all items from the closet are removed.

11. If applicable, appliances that are hooked up to a gas or water line must be disconnected and moved prior to Paintzen arrival in rooms that are to be painted.

12. Carpentry work is not included and can be done on a Time and Materials basis. Labor is charges at $75 per hour, per person and materials charged at cost, plus 15% OH&P.

13. Paintzen proposals are not priced nor include the required scope of works for new construction projects. If your project is new construction, please contact your Project Coordinator to make additional updates to your proposal.

Exterior Painting Services

1. Your quote assumes that the surface conditions you provided are accurate. Paint-ready exterior surface conditions are categorized as Standard Prep, Moderate Prep, and Excessive Prep.

Standard Prep (0-10% of home is peeling): The exterior surfaces are in good condition with minimal preparation needed. This includes:

• Light power washing
• Minor scraping of loose paint
• Filling small nail holes or minor imperfections
• Spot priming as needed
• Extensive scraping of peeling or chipping paint
• Hand sanding rough or uneven surfaces
• Caulking gaps around trim, siding joints, and window/door frames
• Full surface scraping and hand sanding

Moderate Prep (11-50.99% of home is peeling):

• Pressure washing of dirt/mildew/algae (non-lead projects)
• Scraping and hand sanding of loose paint
• Spot prime bare wood
• Includes caulking of gaps and seams around trim, siding joints and window/door frames

Excessive Prep (51-100% of home is peeling):

• Pressure washing of dirt/mildew/algae (non-lead projects)
• Scraping and hard sanding of loose paint
• A full coat of primer may be necessary on substrates that have excessive peeling
• Includes caulking of gaps and seams around trim, siding joints and window/door frames

2. If the home was built pre 1978, we take all lead precautions per EPA standards. As such no pressure washing or power sanding.

3. If an exterior surface you want to be painted is not listed in the scope of work, it is not priced in the quote. For example, if you would like to have the siding, trim, shutters, and front door painted but only see the siding listed, then trim, shutters, and front door are not included in the quote. Please contact your Project Coordinator to make any additional updates to your proposal.

4. Decks, fences, and outbuildings are not automatically included when exterior painting is quoted. If you want these structures painted and they aren’t listed in your scope of work, you will need to specify that to your Project Coordinator, who will update your quote.

5. This quote assumes that the exterior surfaces of your home are currently painted in exterior-grade water-based paint. If you’re unsure, contact your Project Coordinator and they will assist you to help make that determination.

6. If there are areas that are stained, bare wood, metal, or painted in oil-based paint, contact your Project Coordinator to make proper adjustments to your scope. Paintzen will not be responsible for the quality of outcome if these conditions are not listed in the scope of work.

7. Paintzen will spot prime exterior surfaces as needed, unless otherwise it is noted that a full primer coat is included.

8. If existing exterior surfaces have dark or saturated paint, are bare wood/metal, or show signs of weathering that weren’t specified in the project scope, additional priming may be required. If existing conditions requiring additional priming are not communicated to your Project Coordinator, Paintzen reserves the right to charge for the additional material and labor needed.

9. If you are supplying paint, all exterior-grade paint must be at the project site prior to the start of the job. If you are supplying paint that is oil-based, specialty exterior coating, or deck stain, you must inform your Project Coordinator prior to the start of the job as this may impact your quote. If the client-supplied paint materials run out prior to completion or if there is an insufficient amount to complete the project, Paintzen reserves the right to charge for added labor.

10. Exterior painting is weather dependent. Work will not proceed during rain, high winds (over 25mph), extreme temperatures (below 35°F or above 95°F), or high humidity conditions that could affect paint application and curing. Your Project Manager will coordinate rescheduling due to weather delays at no additional cost.

11. Carpentry work is not included and can be done on a Time and Materials basis. Labor is charges at $75 per hour, per person and materials charged at cost, plus 15% OH&P.

12. Paintzen proposals are not priced nor include the required scope of works for new construction projects. If your project is new construction, please contact your Project Coordinator to make additional updates to your proposal.

Epoxy Flooring:

1. Your garage floor must be cleared of all items prior to the project commencement.

2. We require access to a power outlet within the garage or within 20ft of the garage, that we can use to connect our equipment.

3. Application of epoxy coatings is temperature dependent, in line with the specific manufacturers technical specification. As a guide, suitable conditions usually range between 45°F to 95°F, with relative humidity conditions usually below 75% and at least 5° over the current dew point. Your Project Manager or Project Coordinator will coordinate, if required, rescheduling due to climate conditions at no additional cost.

4. The client acknowledges that any slip resistant epoxy coating applied by the contractor will assist in preventing slips and falls, however it will not completely eliminate such incidents from occurring. The surface may become slippery particularly after being exposed to wet, oily or greasy conditions. The contractor is not liable for any injury to persons or any subsequent damage occurring as a result of mishap whilst using the treated surface. It will remain the clients responsibility to provide for their own safety and that of their family and visitors.

5. Paintzen will not accept responsibility for any damage to the floor due to hydrostatic water problems or moisture vapor permeating the concrete slab.

6. Paintzen gives no guarantee (expressed or implied) against cracking of concrete that may occur naturally such as hairline cracking, damage caused by contact with chemicals, solvents, oils or any other substances.

7. Paintzen shall not be liable for any defect in the works, if the client does not follow our recommendation to: not allow foot traffic for a minimum of 24 hours and vehicles/and or heavy furniture for a minimum of 72 hours.

Payment Terms:

A 10% deposit is required to reserve your start date and lock in your price. Your credit card on file will be charged for the remaining balance upon completion of the project. Payments must be made through the Paintzen platform. For projects in California, the 10% deposit is limited to a maximum of $1,000.00 (One thousand dollars).

Your quote does not include any applicable taxes, including but not limited to sales, use, or value-added taxes. Any applicable taxes will be added at checkout.

Paintzen uses a third-party processor for all transactions. We are not liable for errors or breaches related to the processor.

Warranty

For painting projects

Unlike most of our competitors who only cover workmanship issues or defects, we provide a limited warranty on both workmanship defects and product defects for a period of two years from the completion date of the work.

As soon as you become aware of a potential warranty issue, you should contact us immediately to submit a claim and schedule an inspection of your property. You may also send an email to customerservice@paintzen.com

Warranty Limitations

This two-year warranty does not cover or include:

• Any work not completed or performed entirely by Paintzen.
• Any paint, stain, coatings or materials not provided by Paintzen.
• Exact color match of warranty repairs completed.
• Surfaces made of, or containing, galvanized metal.
• Any horizontal surfaces or any surface that, by virtue of its design permits moisture to collect. Such surfaces include, but are not limited to, decks, railings, stairs, porches, roofs, and gutters.
• All decking, railings, stairs, porches, gutters, pergolas as well as any other high foot traffic areas.
• Bleeding caused by knots, rust, or cedar.
• Cracks in drywall, plaster, or wood.
• Peeling, blistering, or chipping caused by:
  • mill-glazing from smooth cedar.
  • the use of tape, stickers or other adhesive applied to surface.
  • ordinary wear and tear.
  • abnormal use or misuse.
  • accidental or intentional damage.
  • peeling of existing layers of paint that were existing prior to the work performed by Paintzen.
  • design, structural, or other latent defects.
  • settling or movement.
  • moisture content of the substrate.
  • nail pops or other imperfections in siding, trim or walls.
  • water stains due to leaks or exposure to moisture.
  • abrasion, mechanical damage, abrasive cleaning, abuse, or damage resulting from the use of chemicals or cleaning agents or exposure to harmful solids, liquids, or gases.
  • damage or defects caused in whole or in part by reason of fire, explosion, flood, acts of God, extreme weather conditions, misuse, alterations, abuse, vandalism, negligence, or any other similar causes beyond our control.
  • transferrable warranty to new home ownership

For epoxy garage floor projects

We provide a limited warranty on both workmanship defects and product defects for a period of five years from the completion date of the work.

Our warranty is that the floor coating will not chip, peel or delaminate from beneath car tires only, also known as hot tire pick up.

Warranty Limitations

This five year warranty does not cover or include:

• any damage to the coating that is caused by movement of the underlying substrate i.e. concrete, joint material or other such underlayment (such as concrete cracking, movement of concrete, and joints expanding),
• improper use (such as chemical spills, battery or brake fluid spills or extremely harsh use)
• tires that leave an amber colored tire tread mark impregnated into the top layer of urethanes and polyaspartics
• any defects caused by Osmotic Vapor Blistering, moisture raising from concrete causing blisters and or defects are not covered.
• normal wear and tear
• complete garage flooring, warranty repairs only to defective areas
• exact match of the warranty repairs completed to the original flooring finish
• any fading due to intense sunlight
• if the surface is driven on earlier than the specified time, leaving imprinted tire marks
• design, structural, or other latent defects.
• abrasion, mechanical damage, abrasive cleaning, abuse, or damage resulting from the use of inappropriate chemicals or cleaning agents (such as but not limited to Comet Cleanser, cleaning agents that containing pumice or abrasive cleaners), Murphys oil soap, sanding disk or floor scrubbers with aggressive pads) or exposure to harmful solids, liquids, or gases(such as battery acid, brake liquid, paint stripper or any type of industrial solvents or like products).
• damage or defects caused in whole or in part by reason of fire, explosion, flood, acts of God, extreme weather conditions, misuse, alterations, abuse, vandalism, negligence, or any other similar causes beyond our control.
• transferrable warranty to new home ownership

This Warranty gives you specific legal rights. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the limitations or exclusions may not apply to you.

This Warranty is the only express warranty made by Paintzen and is in lieu of all other warranties, express or implied.

This warranty covers only those services provided by Paintzen to the original customer named on the contract and is not transferable.

In no event shall Paintzen be liable for incidental or consequential damages or damages in excess of the original contract price.

This warranty may not be altered or extended for any purpose unless done so in writing and executed by all parties to this contract.

Photography/Video Release:

In exchange for good and valuable consideration related to the services and project, the receipt and sufficiency of which is hereby acknowledged, you irrevocably agree and consent that Paintzen and its nominees and assigns, may use the name, image, likeness, voice, and all photographs, recordings, videotapes, audiovisual materials, writing, and statements (collectively, the “Materials”) taken of your project, including but not limited to both before and after services are provided, or any reproduction thereof, in any form, style, or color, together with any writing and other advertising material, on any form of media including on television and the Internet, in connection therewith, as Paintzen may select.

This consent and release is given without limitation upon, or liability for, any use, including commercial use such as advertising, illustration, publication, or broadcast of every kind, or in trade or media, or for any purpose and constitutes a full and complete “buyout” for all purposes. You further agree that the Materials listed above and the film, tape, plates, and negatives thereof, shall be and remain the exclusive property of Paintzen. You further waive any right to inspect or approve the commercial or advertising material, and release Paintzen, its employees, licensees, agents, successors, and assigns from any claims, actions, damages, liabilities, costs, or other demands arising by reason of defamation, invasion of privacy, right of publicity, copyright infringement, or any other personal or property rights from or related to Paintzen’s use of the Materials.

Rescheduling and/or Cancellation:

You may cancel your painting project within five (5) business days of placing your order.

If you need to cancel or reschedule your painting project, please contact your Project Manager or e-mail customerservice@paintzen.com. Paintzen explicitly reserves the right to refuse bookings and/or customers at our sole discretion for any project. Paintzen explicitly reserves the right to cancel or stop providing you service and terminate the project if you or your guests/invitees have displayed offensive, foul or abusive behavior to Paintzen personnel or painting subcontractors. Paintzen also reserves the right to cancel or stop providing you service if you attempt to increase the scope of work without written approval. In such event, you shall be responsible for all work performed until the date of termination of services and/or project.

Privacy Policy:

Paintzen respects your privacy and is committed to protecting your personal information. Please refer to our Privacy Policy for how we handle your personal data, including data collected via Zenify and our website chat bot.

Forum Selection:

The Terms shall be governed, construed and interpreted by, and in accordance with, the laws of the Commonwealth of Massachusetts. The parties agree that any litigation concerning these Terms shall be litigated in the applicable Massachusetts federal or state courts. You agree to submit to such jurisdiction and venue for all purposes hereunder.

Contact Information

Paintzen
1 Presidential Way, Suite 109
Woburn, MA 01801
Email: customerservice@paintzen.com
Phone: (866) 343-9981