The health and safety of Paintzen’s customers and our painters are our top priority. As the coronavirus (COVID-19) continues to spread, Paintzen is continuing to monitor updates from the Center for Disease Control (CDC) and the World Health Organization (WHO) in order to take necessary measures to keep you, the customer, and our painters safe and healthy

What We Are Doing

Suspending Services

Projects in California, Connecticut, Delaware, Illinois, Indiana, Maryland, Massachusetts, New Jersey, New York, Oregon, Pennsylvania, Virginia, Washington, Washington D.C., and Dallas County and Tarrant County in Texas are suspended regardless of vacancy due to respective local government orders.

For our remaining markets, we are temporarily suspending interior painting services at occupied homes or properties. Individuals infected with COVID-19 can show limited to no symptoms, so we are unwilling to risk the health and safety of our customers and painters.

If your space is currently vacant and you live in a market where we can still operate, we may be able to service your project, as long as we can confirm we have a local crew that is comfortable executing your job. Our team of Project Advisors will work with you to determine how to provide our painters with contact-free access to your home.

Our team will continue to take measures in accordance with regional government regulations to protect our customers and painters. Should evolving directives or guidelines mandate additional restrictions, we will provide additional updates.

Waiving Fees

For March and April, we will be waiving our next-day cancellation policy. If a customer has booked a job and becomes ill or concerned about moving forward with the project, they are encouraged to reschedule. Customers can also cancel projects by 5 PM the day prior to the job start with no cancellation fee.

We are also extending the validity of our quotes to 60 days. If you choose to get a quote, you can make a deposit and lock in your project for the future. When both customers and painters are in good health and comfortable, we will service your project. 

Our team of Project Managers has been prepped to handle any virus-related cancellations, so please feel free to contact us with any questions or concerns.

Working with Painters

Paintzen has also strongly encouraged our painting partners to inform our team if they, or a member of their family, are showing symptoms of COVID-19 so we remove them from any upcoming project assignments. Once they have been declared healthy, we will resume adding them to our upcoming jobs. It is important for us to look out for both the physical health of our painter partners as well as the success of their businesses.

What You Can Do?

If you think you have been exposed to the coronavirus, please call your healthcare provider immediately. If you are feeling ill, or if a member of your household has become ill, we encourage you to stay at home. Contact Paintzen if you have any open projects.

Book Now, Schedule Later

We hope to be able to resume servicing your paint projects and giving work to our painter partners once these restrictions are lifted and everyone is in good health. One way we can do that is to pre-schedule paint projects for the future. If you were thinking about a paint project or are planning one for the future, consider booking your project now and scheduling later so we can support the painters on our platform. Our Project Advisors are still available to quote your project and help you schedule it when the time is right.

What are Best Practices

PPG has issued numerous precautions to their field employees to encourage best hygiene practices in stores, areas that are heavily trafficked by the public, and are more prone to the spread of illness. All stores and company vehicles will be equipped with sanitizer and employees are encouraged to take general hygienic precautions to keep stores safe from the spread of illness.

As a general reminder of how to slow the spread, here are some common tips:

  • Clean Your Hands Often
  • Avoid Close Contact
  • Stay Home If You’re Sick
  • Cover Coughs & Sneezes
  • Clean & Disinfect

Thank you for your continued trust and confidence in Paintzen. We continue to offer several contact-free offerings, from remote quoting to free paint color swatch delivery. We are here for you and your painting needs.