FAQs
Frequently Asked Questions
Get more out of your paint project by browsing articles, tips and answers to frequently asked questions.
PAINTERS
Paintzen Painters FAQs
Where do you find your painters?
Our contractor network includes more than 800 contractors and 2500 crews. We’ve worked for over the course of 30 years. Each is properly licensed, insured, and has extensive experience. We rate our contractors after every project to ensure only the best remain within our network.
What qualifications do your painters have?
Paintzen painting contractors are vetted through a rigorous set of criteria including licensing, insurance and depth of experience during their time working with Paintzen, among other things.
How do you review your painters?
We perform background checks on paint contractors using a third-party service and our internal compliance team reviews all of their paperwork all contractors are review by the client and the Project Coordinator on every project to guarantee we’re only keeping the highest quality painters on the platform. All project coordinators are obtaining before and after photos of the project from the painter to confirm the quality of the work. In the rare case something is not to your liking, we will come back from of charge to make sure you’re completely satisfied with the work.
Why should I trust your painters?
After a paint contractor is on-boarded they are educated on the execution of a Paintzen project, including paint project scope, project start time, and customer expectations, etc. Our centralized handling of estimating and paint ordering and purchasing yields consistency and trust. You are also assigned a Project Coordinator and Project Management team to guide you through the process of your project.
Are you just a middleman for the painters?
We are much more than a middleman for the painters. We offer them steady and consistent work, full customer and logistics support, streamlined payment methods, and the peace of mind that they just have to focus on painting and nothing else. For our customers, we ensure consistency of performance and a delightful experience.
Why shouldn’t I go to the painter directly?
Paintzen ensures consistent high quality, standing behind the work, wherever it is performed. This ensures consistency and excellence that comes with three decades of managing painting projects of all sizes. With the support of a nationally recognized brand, your project will go more smoothly, there will be checks in place that you and the painter are being treated fairly, and we make sure you are getting the best painter for your project.
POPULAR QUESTIONS
What kind of paint do you use?
We use quality paint from Sherwin Williams. If you have a preferred brand other than Sherwin Williams, please inform your project team.
How do I choose my color?
You can visit your local paint or hardware store and make selections from their selection of paint samples.
Do I need to get paint or any supplies?
Nope! We will come with all necessary supplies, including ladders. If you purchase paint through us, we’ll bring that with us, too.
What’s included in every job?
Your final price includes the cost for labor, tax where applicable, tip and the paint (if we are supplying it).
TRUST & SAFETY
What if I’m not totally happy with my paint job?
We have a 100% Satisfaction Guarantee. If for any reason you don’t love your paint job, we will come back and fix it for you free of charge until you are happy.
How are crews assigned to jobs?
Each city’s project manager assigns crews to jobs based on their availability and area of expertise.
Where do you find your painters?
We’ve been sourcing painters for 30 years and keep a network of 2500 painting crews that we can activate across the country.
Are Paintzen painters insured?
Yes, all paint crews contracted by Paintzen have insurance.
BEFORE YOU BOOK
How far in advance do I need to book?
Book in as little as 5 minutes and we can start your project in as soon as 5 days.
What happens if I need to cancel my paint job?
You should contact your Project Coordinator to either reschedule or initiate a refund process.
When can I book my paint job?
You can initiate the booking of your paint project online at any time and a representative from Paintzen will contact you during scheduled business hours to complete the process.
Do I need to get paint or any supplies?
No, we will provide all the necessary paint, equipment, and supplies for your project.
How does pricing work?
Pricing is based on the specific size and scope of the project including, but not limited to: surface prep, number of substrates to be painted and color selection.
What’s included in every job?
Your final price includes all labor, tax where applicable, paint, and materials.
PAINT
Do you do wall repairs?
While we always include basic prep work like filling nail holes, larger wall repairs are an option. We classify repairs into three different tiers, here are their descriptions: “Great” condition is defined as when the room is like new, and needs no repairs prior to painting.
“Good” condition is defined as when one or more surfaces to be painted will need additional preparation to be paint ready and when preparation requirements do not exceed the following:
- Patching in any number of nail holes (i.e. from hanging picture frames),
- repairing no more than 5 bolt holes (i.e. from mounting a TV, shelving, etc.), or
- smoothing out small, existing bumps
“Needs Repairs” condition is defined as when one or more surfaces to be painted will need additional preparation to be paint ready. Rooms that are in need of repairs require custom pricing. Such repairs include:
- Repairing over 5 bolt holes (i.e. from mounting a TV, shelving, etc.),
- Caulking along baseboards or other moldings, including but not limited to crown molding, door frames, wainscoting, and chair rails,
- Scraping and sanding uneven surfaces, peeling or chipping paint, or
- Repairing dents or cracks in walls.
- Stains or discoloration due to water or fire damage We can provide custom quotes for wall repairs such as skim coating or drywall repair.
How many coats will Paintzen apply?
We paint until there is full coverage. Whether that is one coat or three, we will keep painting until the wall is fully covered with paint.
What is a paint finish?
Paint finish refers to the amount of sheen in a paint. You can choose from a flat, matte, eggshell, or semi-gloss.
How do I choose my color?
AFTER YOU BOOK
Can I change the details of my paint job?
Yes, up until the day of the job! Call our main office at any time and one of our assigned project coordinators can update your work order. Any paint product already purchased by us cannot be returned because it is a custom color mix.
BILLING & PAYMENT
How do I pay for my project?
Paintzen includes an easy to use credit card method. We require a 10% deposit when a project is booked and the remainder is due upon completion.
CALL US!
(866) 343-9981
For help scheduling your projects or general questions give us a call!
EMAIL US
Email a Customer Experience Representative. We’ll respond within 24 hours.
LIVE CHAT
Chat with a Customer Experience representative. Monday-Friday 8am - 5pm.
